Refund policy

At Locentriq, every order is prepared with intention and care, because our products are personal care items, we maintain the following policies to ensure quality, safety, and fairness for all customers.

All Sales Are Final

Due to the nature of our products, all purchases are final.

We do not accept returns, exchanges, or cancellations once an order has been placed and processed.

Please review your cart carefully before completing checkout to ensure all details are correct.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, we are happy to make it right.

Please email support@locentriq.com within 48 hours of delivery and include:

• Your full name

• Order number

• Clear photos of the damaged or incorrect item

Once reviewed and approved, a replacement will be issued.

Order Processing

Orders are processed within 5-7 business days (excluding weekends and holidays).

During new product launches or high-volume periods, processing times may be slightly extended. We appreciate your patience as we carefully prepare each order.

Shipping & Tracking

Once your package ships, you will receive a confirmation email with tracking details.

Domestic orders are shipped via USPS. Delivery timelines vary based on your location and the carrier’s schedule.

Locentriq is not responsible for carrier delays, lost packages due to incorrect addresses entered at checkout, or delivery issues once the package has been transferred to the shipping provider.

Order Communication

All updates regarding your order including confirmation and shipping notifications are sent via email.

Please check your inbox and spam/junk folders to ensure you receive communication from us.

Contact

For questions regarding your order, please contact: support@locentriq.com

To help us assist you quickly, include your name and order number in your message.

We are grateful for your trust and support of Locentriq. Your crown deserves intentional care, and we are honored to be part of your routine.