Policies

Shipping Policy

Orders are processed within 5-7 business days (excluding weekends and holidays). Once shipped, you will receive a confirmation email with tracking information. Shipping times may vary based on location.

Locentriq is not responsible for delays caused by the carrier.

Return Policy

Due to the nature of our products, all sales are final. We do not accept returns or exchanges once an order has been shipped.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please send an email to: support@locentriq.com within 48 hours of delivery with your order number and clear photos of the issue. We will review and resolve the matter as quickly as possible.